Our Story

Since 2019, our main focus has been on providing top-notch call center outsourcing services that offer great value to our clients. This approach has been highly successful, as it aligns perfectly with what our clients expect and demand from a trusted business partner.

CallDeals was established with a vision of providing genuine customer support by real people, for real people.
We were tired of the frustrating experience of navigating through automated systems only to be transferred to yet another machine.
Our goal was to create a world where customer support is delivered by actual humans who have their own lives and experiences.

We also aimed to assist individuals in building their careers and
enhancing their skills.
Additionally, we sought to aid businesses in expanding their operations and maintaining strong relationships with their customers. This led us to create CallDeals.

At our company, we strive to make you feel like we are an extension
of your own team. We keep you well-informed about any customer
issues or updates. Ensuring quality is of utmost importance to us,
which is why we record the majority of calls for later evaluation.
Moreover, supervisors actively listen to live calls and provide instant feedback to our agents. We also monitor metrics such as hold time, talk time, and other key performance indicators (KPIs) that are reviewed by
our management team. These standards help us foster a positive work environment and create opportunities for professional growth.
Ultimately, our commitment to these principles enables us to deliver successful outcomes to our clients.